Shipping Information

Currently, we ship Bella's Mushroom Ravioli on Mondays and Wednesdays anywhere in the continental United States. Each order includes two separate boxes of the frozen entr�e, and each 20-ounce box generously serves two.

The ravioli is always shipped frozen via FedEx overnight delivery, due to the perishable nature of the product. We use plenty of ice packs and an insulated bubble wrap liner � a packaging combination that will ensure the product arrives frozen and in excellent condition. The purchaser needs to be available on the day of delivery and we always recommend placing the ravioli in the freezer upon receipt. Unfortunately, we do not ship after Wednesday each week, as we want to avoid the product sitting in a warehouse over the weekend due to any FedEx shipping delays.

Typically, it takes 24 hours for us to process your order. Should you have any special requests and need the product sooner, please don�t hesitate to contact Bella Italia customer service at 360-457-6110 or customerservice@bellaitaliapa.com and we are always happy to accommodate if possible.

Orders placed on Monday and Tuesday are shipped on Wednesday. Orders placed on Wednesday through Sunday are shipped on Monday, excluding holidays.

Shipping Costs

Our FedEx shipping costs are calculated by the weight of the package and the purchaser�s zip code. We certainly realize overnight shipping is costly and are making every effort to increase our retail distribution for Bella�s Mushroom Ravioli so you can purchase the product at a store near you.

Please check back and visitor our �store locator� in the future where you will be able to plug in a zip code and view all the retailers in your area carrying the product. You can also sign-up for our email newsletter to be the first to know about any new retailers selling Bella�s Mushroom Ravioli in your area.

Online Sales Customer Service

Bella Italia customer service is available Monday through Friday, 9 a.m. to 5 p.m., excluding holidays. To contact customer service, call 360-457-6110 or email customerservice@bellaitaliapa.com.

Return Policy

If you have a question about your shipment, please contact Customer Service within 24 hours of receiving your shipment at 1 (360) 457-6110 or email customerservice@bellaitaliapa.com.

If you entered a wrong shipping address and your package has shipped, we are happy to do our best to reroute your package. Please note, however, that we will not assume responsibility for any incorrect addresses provided to us. In the event that the package can be rerouted in transit, delivery, return and re-delivery charges will apply. We also will not assume responsibility for time-in-transit damage due to address errors.

We are unable to replace items that perish due to the recipient being unavailable at the time of delivery. Our boxes are clearly marked �perishable� on the outside and we are not responsible for the items after delivery. Please make sure that you or your recipient will be in town on the date that your order is due to arrive.

If your package is damaged during shipment, please contact Customer Service within 24 hours of receiving your shipment at 1 (360) 457-6110 or email customerservice@bellaitaliapa.com so that we can arrange a reshipment of your order.

We do everything possible to ship according to schedule, but are not responsible for deliveries that are delayed due to weather or "acts of God."

 
 

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